基于场景需求的智能床睡眠舱服务体验设计方法OA

The article proposes a service experience design method for smart bed sleeping pods based on scenario theory.Qualitative research on user experience behavior and needs in objective scenario through questionnaire survey and user journey map.The KANO model and Better-Worst diagram are used to quantitatively study the product function priority to guide the design output under the target scenario.Design experiments and combine the actual scenario requirements to adjust the concept design and implement the scheme.Relied on Beijing 2022 Winter Olympic Games,we provided a set of smart bed sleeping pods service experience design for the main media center.Proved the effectiveness of the design method by putting the sleeping pods and Mini programs into use during the Winter Olympic Games.