设计2024，Vol.37Issue(7)：64-68,5.
基于场景需求的智能床睡眠舱服务体验设计方法
SMART BED SLEEPING PODS SERVICE EXPERIENCE DESIGN METHOD BASED ON SCENARIO REQUIREMENTS
摘要
Abstract
The article proposes a service experience design method for smart bed sleeping pods based on scenario theory.Qualitative research on user experience behavior and needs in objective scenario through questionnaire survey and user journey map.The KANO model and Better-Worst diagram are used to quantitatively study the product function priority to guide the design output under the target scenario.Design experiments and combine the actual scenario requirements to adjust the concept design and implement the scheme.Relied on Beijing 2022 Winter Olympic Games,we provided a set of smart bed sleeping pods service experience design for the main media center.Proved the effectiveness of the design method by putting the sleeping pods and Mini programs into use during the Winter Olympic Games.关键词
场景需求/KANO模型/智能床睡眠舱/小程序/服务体验设计/设计方法Key words
Scenario requirements/KANO model/Smart bed sleeping pods/Mini program/Service experience design/Design methods分类
通用工业技术引用本文复制引用
尹家俊,季铁,汪华珍..基于场景需求的智能床睡眠舱服务体验设计方法[J].设计,2024,37(7):64-68,5.
