摘要
Abstract
Objective To explore the satisfaction of hospital outpatients with medical experience and its related influencing factors.Methods 2517 valid questionnaires were collected from outpatients in a military ter-tiary hospital in Chongqing in January,June,and September 2023,and Excel and SPSS software were used for data statistics and analysis.Results The satisfaction survey of outpatients with hospital outpatient clinics showed that the scores of medical technology,diagnosis,treatment cost performance,and overall satisfaction were the high-est,which were 16.81 points(84.05％),the satisfaction scores of treatment facilities and environment were 24.76(82.53％),the satisfaction scores of staff service attitude in each link were 20.48(81.92％),and the satisfaction scores of each examination and waiting link were 21.91(62.60％).Among them,the satisfaction score of the report-ing time of radiological examination and the waiting time for outpatient ultrasound examination was low.In terms of satisfaction with the facilities and environment,the clarity of information such as the complaint department,recep-tion time,and contact number published by the hospital was low.Pharmacy staff also had low satisfaction scores in introducing drug usage,dosage,precautions,etc.to patients;"Satisfaction with the guidance service pro-vided by the guide","satisfaction with the order of the waiting area","satisfaction with the pharmacy staff to introduce the usage,dosage,precautions and other aspects of the drug",and"satisfaction with the doctor's patience and meticulousness in asking you about your condition and conducting physical examinations"had a significant im-pact on the overall satisfaction of the experience(P＜0.05).Conclusion The satisfaction perception of outpa-tients'medical experience is a multi-dimensional concept,and medical institutions should comprehensively improve the service quality from the aspects of doctors'professional level and service attitude,medical technology trust,and environmental facilities.At the same time,medical institutions should regularly carry out patient satisfaction surveys to understand patients'needs and feedbacks in a timely manner,and improve service quality in a targeted manner to meet the growing health needs of patients.关键词
门诊/就医/满意Key words
outpatient service/seed medical advice/satisfied分类
医药卫生
