开放式创新社区不同用户群体知识共享角色与协同作用研究OA北大核心CHSSCDCSSCICSTPCD

[Purpose/Significance]Open innovation community is an important place for users to share knowledge.It is crucial for managers to clarify the roles and synergies of knowledge sharing among different user groups to improve the lev-el of knowledge sharing in the community.[Methods/Process]This paper firstly located the leading users,core users and long tail users through K-means clustering,and then analyzed the role and synergies of the three user groups through grounded theory.[Result/Conclusion]There are three main findings in the research.First,three types of user groups ex-perience four stages of knowledge integration,knowledge production,knowledge dissemination and knowledge application.Secondly,three types of user groups play different roles in the process of knowledge sharing,such as knowledge miner and producer,knowledge integrator and diffuser,knowledge absorber and practitioner.Third,the three types of users influ-ence each other and cooperate in the process of knowledge sharing.