中国标准化Issue(9)：116-120,5.DOI:10.3969/j.issn.1002-5944.2024.09.016
一码通平台服务质量评价指标体系研究
Research on the Service Quality Evaluation Index System of One-code Pass Platform
摘要
Abstract
The evaluation of service quality on the one-code pass platform is an important means to objectively understand the application situation of one-code pass,providing corresponding theoretical references and evaluation basis for the evaluation of service quality on the one-code pass platform,which is of positive significance to effectively improve the application of one-code pass.The service quality evaluation index system of the one-code pass platform includes six primary indicators,service accuracy,service effectiveness,service responsiveness,service security,service reliability,and service satisfaction,as well as 40 secondary indicators.This paper uses the Analytic Hierarchy Process to determine the weight of indicators,and uses the fuzzy comprehensive evaluation method to empirically analyze the satisfaction degree of a representative one-code pass platform in Yuhang district,Hangzhou city.It is found that the overall service quality of the one-code pass platform in Yuhang is satisfactory.Suggestions are proposed based on the evaluation results as well.关键词
一码通/服务质量/层次分析法Key words
one-code pass/service quality/Analytic Hierarchy Process引用本文复制引用
袁嘉磊,王丽芬,余镇豪,吴建彬,王银宇,卢柠,王涵诗,胡玉华..一码通平台服务质量评价指标体系研究[J].中国标准化,2024,(9):116-120,5.基金项目
本文受国家级大学生创新创业计划项目"一码通应用标准体系构建实证研究——以某某市试点为例"(项目编号:202310356058)资助. （项目编号:202310356058）
