中共天津市委党校学报Issue(3)：63-75,13.DOI:10.16029/j.cnki.1008-410X.2024.03.006
从便捷服务到增值服务:政务服务体系重塑与治理变革
From Convenient Service to Value-Added Service:Government Service System Reshaping and Governance Reform
摘要
Abstract
The supply of government services based on statutory duties has been unable to meet the personalized and diversified needs of enterprise development,and the government has shifted from providing convenient services by"subtraction"to providing value-added services such as policies,talents,science and technology,and finance around the whole life cycle of enterprises and the entire industrial chain.The reform of value-added government services can be seen as a nonlinear cross-border governance process that organically combines governance structure,governance process and leadership role with repeated interactions.Cross-border leaders lead multi-subject collaboration by value co-creation,integrate functions of enterprise-related institutions,reshape government service structure,comprehensively integrate service scenarios,and build a government service community.To continuously optimize the business environment with value-added service reform,it is necessary to focus on high-frequency matters related to enterprises and do a good job in sorting out the core business of the department,discover the value of date elements and apply government data to sense the situation,extend the industrial service chain and create a shared service ecological environment.Value-added services are integrated into service management,and exploring the service management integration of government model is also necessary.And it is necessary to improve the system of standards and norms,from service innovation to institutional reshaping.关键词
增值服务/营商环境/跨界治理/新质生产力Key words
value-added service/business environment/cross-border governance/new quality pro-ductivity分类
社会科学引用本文复制引用
刘祺..从便捷服务到增值服务:政务服务体系重塑与治理变革[J].中共天津市委党校学报,2024,(3):63-75,13.基金项目
本文为国家社会科学基金重大项目"马克思主义国家治理理论研究"(批准号22&ZD005)、2023年浙江省丽水市政务办重点调研课题"构建与绿水青山相得益彰的营商环境新生态——丽水市政务服务增值化改革调查与研究"和2022年中共河南省委党校重点调研课题"提升我省领导干部现代化治理能力研究"(批准号2022ZH001)的阶段性研究成果. （批准号22&ZD005）
