从便捷服务到增值服务:政务服务体系重塑与治理变革OA北大核心CHSSCD

The supply of government services based on statutory duties has been unable to meet the personalized and diversified needs of enterprise development,and the government has shifted from providing convenient services by"subtraction"to providing value-added services such as policies,talents,science and technology,and finance around the whole life cycle of enterprises and the entire industrial chain.The reform of value-added government services can be seen as a nonlinear cross-border governance process that organically combines governance structure,governance process and leadership role with repeated interactions.Cross-border leaders lead multi-subject collaboration by value co-creation,integrate functions of enterprise-related institutions,reshape government service structure,comprehensively integrate service scenarios,and build a government service community.To continuously optimize the business environment with value-added service reform,it is necessary to focus on high-frequency matters related to enterprises and do a good job in sorting out the core business of the department,discover the value of date elements and apply government data to sense the situation,extend the industrial service chain and create a shared service ecological environment.Value-added services are integrated into service management,and exploring the service management integration of government model is also necessary.And it is necessary to improve the system of standards and norms,from service innovation to institutional reshaping.