临床医学工程2024，Vol.31Issue(6)：747-748,2.DOI:10.3969/j.issn.1674-4659.2024.06.0747
PDCA循环管理模式对医院门诊服务质量及患者满意度的影响
Impact of PDCA Cycle Management Model on the Service Quality of Hospital Outpatient Clinic and Satisfaction Degree of Patients
张瑞娥 1黄小婷 1黄丹敏1
作者信息
- 1. 遵义医科大学第五附属(珠海)医院门诊,广东珠海 519100
- 折叠
摘要
Abstract
Objective To explore the application effect of PDCA cycle management model in the nursing of outpatient clinic.Methods 70 outpatients with regular nursing were selected as the control group,and 70 outpatients with nursing of PDCA cycle management model were selected as the observation group.The outpatient service quality,nursing management effect and nursing satisfaction degree were compared between the two groups.Results The scores of health education,nursing process,professional skills,service attitude and communication ability in the observation group were higher than those in the control group,the incidence of adverse events was lower than that in the control group,and the nursing satisfaction degree was higher than that in the control group(P＜0.05).Conclusions PDCA cycle management model has good application effect in the nursing of outpatients,which is conducive to optimizing the quality of outpatient nursing work,improving the effect of outpatient nursing,and improving the nursing satisfaction degree of outpatients.关键词
门诊患者/PDCA循环管理模式/护理服务质量/护理管理效果/满意度Key words
Outpatient/PDCA cycle management model/Nursing service quality/Nursing management effect/Satisfaction degree分类
医药卫生引用本文复制引用
张瑞娥,黄小婷,黄丹敏..PDCA循环管理模式对医院门诊服务质量及患者满意度的影响[J].临床医学工程,2024,31(6):747-748,2.
