现代信息科技2024，Vol.8Issue(11)：58-61,68,5.DOI:10.19850/j.cnki.2096-4706.2024.11.012
手机欠费用户自助缴费方案设计与应用
Design and Application of Self-service Payment Solution for Mobile Phone Arrears Users
何旭 1刘智 1陈宏辉 1唐澜 1严国正1
作者信息
- 1. 中国电信股份有限公司湖南分公司,湖南 长沙 410021
- 折叠
摘要
Abstract
In order to avoid inconvenience caused by mobile phone unpaid shutdown,improve user experience,reduce the risk of users leaving the network,and reduce the operational pressure and cost of physical business halls,Hunan Telecom has conducted research on how to build a green channel for mobile phone arrears users to self-service payment(referred to as mobile phone green channel).It designs an innovative solution,and solves multiple core problems in the green channel process under 4G networks without the need for new devices.Through continuous iteration and optimization,it has been proven that the business system has achieved significant results,achieved reasonable allocation of service resources and matching customer value with service costs,established a good reputation for the enterprise,greatly improved its competitiveness,and is adopted and promoted by the group nationwide.关键词
手机绿通/核心网/流量控制识别/高可用Key words
mobile phone green channel/core network/traffic control and identification/high availability分类
信息技术与安全科学引用本文复制引用
何旭,刘智,陈宏辉,唐澜,严国正..手机欠费用户自助缴费方案设计与应用[J].现代信息科技,2024,8(11):58-61,68,5.
