铁道科学与工程学报2024，Vol.21Issue(7)：2603-2614,12.DOI:10.19713/j.cnki.43-1423/u.T20231601
基于SEM-物元可拓模型的空铁联运服务质量评价研究
Air-rail combined passenger transport based on SEM-matter-element modal
摘要
Abstract
Air-rail combined transport is a crucial mode of passenger intermodal transportation,essential for establishing an integrated passenger transport system and advancing the strategy of building a country with a strong transportation network.Enhancing the quality of air-rail combined transport is not only central to passenger intermodal transport but also aligns with China's modernization efforts.This study was to develop and refine a comprehensive evaluation system for the service quality of air-rail combined passenger transport.Through analyzing operational links,relevant literature,and policy documents,a thorough and scientific index system was established.This system included four dimensions,which were reliability,comfort,convenience,and empathy,with 18 secondary indicators.An evaluation scale and questionnaire were crafted to assess service quality.Utilizing the structural equation model(SEM),hypotheses were formed.The evaluation index system was validated.The SEM also helped determine the weight of each index in the system,based on the standardized path coefficients.Furthermore,a comprehensive evaluation model,integrating SEM and Matter-Element Model,was employed to analyze empirical data and derive an overall evaluation outcome.The effectiveness and reliability of the index system were confirmed through SEM analysis.In a practical application,the air-rail intermodal service attained the fourth(good)level,with convenience emerging as the most influential quality dimension,followed by reliability,comfort,and empathy.The six most important indicators on service quality were identified as timetable connection(0.076),punctuality(0.074),complaint and after-sales processing(0.063),convenient baggage service(0.062),convenient intercity transportation(0.060),and smooth and convenient transfer(0.060).Finally,based on these evaluation results and the performance of individual indicators,optimization strategies were proposed to enhance the service quality level in air-rail combined passenger transport.关键词
空铁联运/客运服务质量/综合评价法/结构方程模型/物元可拓模型Key words
air-rail combined passenger transport/passenger transport service quality/comprehensive evaluation method/structural equation model/matter-element modal分类
管理科学引用本文复制引用
屠琪涵,成耀荣..基于SEM-物元可拓模型的空铁联运服务质量评价研究[J].铁道科学与工程学报,2024,21(7):2603-2614,12.基金项目
国家自然科学基金资助项目(62373380) （62373380）
湘潭市"十四五"商务和开放性经济规划编制(738010416) （738010416）
湖南省交通运输厅科技进步与创新计划(201838) （201838）
