AIGC学术知识服务的信息质量风险识别与治理OA北大核心CHSSCDCSSCICSTPCD

[Purpose/Significance]The study aims to identify and quantitatively evaluate the information quality risk nodes of AIGC academic knowledge service,and propose risk governance strategies based on the ranking of risk values in each stage of the knowledge service process,so as to provide reference for publishing institutions to develop and provide high-quality AIGC academic knowledge service.[Method/Process]Combining the Delphi method,the study used the Work Breakdown System-Risk Breakdown System(WBS-RBS)to identify nodes that may cause information quality risks in the AIGC academic knowledge service process,then quantified and compared the risk values of each risk node using the Risk Breakdown Matrix(RBM).[Result/Conclusion]The AIGC academic knowledge service process contains a total of 79 information quality risk nodes.Among them,the start-up preparation stage has the highest risk value,which should strict-ly control the deviation of work to build a solid foundation for information quality.The maintenance and optimization stage has the second highest risk value,which should improve the details of work to avoid interference with information quality;The construction and implementation stage has the lowest risk value,which should make up for the omissions to eliminate the hidden dangers of information quality.