中国标准化Issue(14)：198-204,7.DOI:10.3969/j.issn.1002-5944.2024.14.035
基于物联网技术的移动工牌在服务质量和营销成功率提升中的应用研究
Research on the Application of Mobile Badges Based on Internet of Things Technology in the Improvement of Service Quality and Marketing Success Rate
摘要
Abstract
This study aims to develop and implement a mobile badge system to solve the problems including enterprise's monitoring of employee service behavior,service quality assessment,personalized service optimization and dialect recognition.The mobile badge has built-in GPS and Bluetooth/Wi-Fi positioning modules to achieve precise location tracking indoors and outdoors.In terms of voice processing,mobile badge has a high-quality real-time voice recording function.The collected data is uploaded to the central control unit through a secure channel.The central unit uses advanced speech recognition technology,including keyword extraction,real-time speech-to-text processing,and it is especially integrated for dialect recognition,and the recognition accuracy is improved through a large amount of dialect data training and specific dialect models.Research results show that the mobile badge system has successfully implemented functions such as real-time monitoring of employee locations,automated analysis of voice communications,and dialect recognition,thereby helping enterprises optimize service processes,enhance customer experience,and improve service quality.关键词
移动工牌/语音识别/物联网/方言识别Key words
mobile badge/speech recognition/Internet of Things/dialect recognition引用本文复制引用
吴祥林,陈晓,李新..基于物联网技术的移动工牌在服务质量和营销成功率提升中的应用研究[J].中国标准化,2024,(14):198-204,7.基金项目
本文受湖北省市场监督管理局科技计划项目"基于机器学习的移动互联网应用程序个人信息安全检测技术研究与应用"(项目编号:Hbscjg-KJ2021003)资助. （项目编号:Hbscjg-KJ2021003）
