摘要
Abstract
Objective To analyze the distribution and causes of medical disputes in Urumqi Maternal and Child Health Care Hospital.Methods The information of 185 representative cases of medical disputes recorded by the Department of Medical Safety,Urumqi Maternal and Child Health Care Hospital from January to December 2023,the relevant data of all medical disputes were sorted out,and the types,departments involved,and causes of 185 cases of medical disputes were analyzed.Results Among the 185 cases of medical dispute information,the main types were other(logistics),doctor-patient communication,service attitude,medical quality,medical ethics(Party),accounting for 58.92％,20.54％,15.14％,3.78％,1.62％,respectively.The departments mainly involved obstetric clinics,delivery rooms,reproductive technology,ophthalmology and otorhinolaryngology,child health care,B-ultrasound rooms,and secondary obstetrics,accounting for 19.46％,17.30％,16.22％,15.14％,13.51％,9.73％,and 8.65％,respectively.The reasons involved patient aspects(42 cases,accounting for 22.70％),physician aspects(122 cases,accounting for 65.95％),and other aspects(21 cases,11.35％).Conclusion The main causes of medical disputes in Urumqi Maternal and Child Health Care Hospital are doctors and patients.Clinical measures can be taken,such as improving the crisis management mechanism of medical disputes,strengthening the professional ethics and crisis awareness of medical personnel,strengthening communication with patients and their families,and improving the level of medical knowledge of patients,so as to reduce or solve disputes through multiple channels.关键词
医疗纠纷/原因/预防Key words
Medical disputes/Reason/Prevention分类
医药卫生
