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虚拟沟通如何影响上下级权力配置?基于身份自构和互构的视角OA北大核心CHSSCDCSSCICSTPCD

How virtual communication affects supervisor-subordinate power configuration?A perspective from self-construction and mutual construction of identity

中文摘要英文摘要

信息通信技术的广泛应用使得虚拟沟通逐渐成为组织中最主要的沟通方式.相较于传统面对面沟通,虚拟沟通具有线索滤除、地理分散性和异步性等特征,其极大减少了上下级沟通时的权力线索和社会规范约束,并引发权力行使和反馈过程的中断,冲击了上下级现有的权力关系格局.然而,以往研究较少关注虚拟沟通是否以及如何影响传统基于职位权力的上下级权力配置.本研究基于身份自我建构和相互建构视角,聚焦上下级虚拟沟通,探究个体层次的静态技术线索、事件层次的动态信息行为和人际层次的虚拟沟通模式如何影响上下级心理和结构权力配置.本研究整合组织行为、信息系统和传播等学科的视角和理论,构建了虚拟沟通影响上下级权力配置的理论框架,拓展了组织沟通和权力的研究内容与边界,并将为组织虚拟沟通实践和虚拟团队管理提供参考依据.

With the increasing utilization of information communication technologies(ICT)in organizations,virtual communication has emerged as the predominant method of communication.In contrast to traditional face-to-face communication,the filtering of cues and the geographically distributed nature of virtual communication significantly diminish power cues and social norm constraints.More importantly,the inherent asynchronicity of virtual communication interrupts the process of power expression and acceptance.All these have a significant impact on the existing power configuration between supervisor and subordinate.However,limited research has focused on whether and how virtual communication affects traditional hierarchical power configuration.Drawing on the perspectives of identity self-construction and mutual construction,this study will examine the impact of technical cues,message exchange behavior,and virtual communication patterns on supervisor power expression and subordinate power acceptance,considering individual-,episodic-,and interpersonal-level.By integrating the perspectives and theories of organizational behavior,information systems,and communication disciplines,this study aims to contribute to the theoretical advancement of research on the utilization of ICT and hierarchical power configurations.Furthermore,it also aims to provide a theoretical foundation for the design of communication software and the implementation of hierarchical virtual communication practices.

毛江华;陈文文;金灿

中南财经政法大学工商管理学院,武汉 430073

心理学

上下级关系权力线索权力配置虚拟沟通身份建构

leader-member relationpower cuespower configurationvirtual communicationidentity construction

《心理科学进展》 2024 (009)

1430-1449 / 20

国家自然科学基金项目(72372159),教育部人文社会科学基金青年项目(22YJC630104),中南财经政法大学中央高校基本科研业务费专项中研究生科研创新平台项目资金资助.

10.3724/SP.J.1042.2024.01430

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