高教学刊2024，Vol.10Issue(31)：5-8,15,5.DOI:10.19980/j.CN23-1593/G4.2024.31.002
基于SERVQUAL理论的研究生教育质量提升路径研究
摘要
Abstract
Based on SERVQUAL theory,this paper analyzes the path to improve the quality of graduate education from the perspective of students.Based on summarizing the previous studies,SERVQUAL theory is also applied to improve the quality of postgraduate education.Based on SERVQUAL scale and the status quo of foreign graduate education,a five-dimension questionnaire was designed and the reliability of the questionnaire results was analyzed.Based on the triangular fuzzy number,the students'subjective perception is numeralized in the form of fractional mean integral,the difference between the perceived value and the expected value is obtained,the data results of different dimensions are analyzed,the factors affecting the improvement of the quality of graduate education are analyzed,and the corresponding suggestions are given for the path of improving the quality of graduate education.关键词
研究生教育/SERVQUAL理论/三角模糊数/教育质量/提升路径Key words
graduate education/SERVQUAL theory/triangular fuzzy number/educational quality/upgrade path分类
社会科学引用本文复制引用
陈志伟,梁泽鹏,张薇,薛锋..基于SERVQUAL理论的研究生教育质量提升路径研究[J].高教学刊,2024,10(31):5-8,15,5.基金项目
中国研究生院院长联席会2021年重大课题"研究生导师多维度能力及其培训提升路径的策略研究"(ACGS03-2021004) （ACGS03-2021004）
四川省学位与研究生教育学会重点课题"产教融合协同培养研究生的机制和路径研究"(2023ZD07) （2023ZD07）
中国交通教育研究会2022-2024年度教育科学研究课题"'新工科'视阈下交通运输专业研究生产教融合培养模式研究"(JT2022YB186) （JT2022YB186）
西南交通大学国际研究生教育教学改革项目"国际研究生导师指导模式对研究生教育质量的影响及提升路径研究"(GYJG[2023]Y15) （GYJG[2023]Y15）
