北京水务Issue(6)：39-44,6.DOI:10.19671/j.1673-4637.2024.06.007
基于问卷调查的北京市供水企业服务分析
Based on the questionnaire survey the service status of water supply enterprises in Beijing was analyzed
赵馨 1王佳硕 1单军 1于洋洋 1吴泽林2
作者信息
- 1. 北京市供水管理事务中心 北京 101117
- 2. 北京民生智库科技信息咨询有限公司 北京 100085
- 折叠
摘要
Abstract
As one of the most fundamental urban municipal public services,the service level of ur-ban water supply is directly related to the city's development and economic prosperity.In this paper,14,117 questionnaires were collected from 15 major water supply enterprises in Beijing,covering all the 16 urban districts.SPSS was used to statistically analyze the service satisfaction of water supply enterpris-es in Beijing in 2023.The results indicated that the overall satisfaction score for water supply enterprises in Beijing was 80.2 points,reflecting a good overall performance.However,there were certain differences in service levels among water supply enterprises,suggesting gaps for further improvement in their overall service.Also,the main issues reported by residents were water quality,supervision and complaint han-dling,and emergency water supply assurance.Water supply enterprises needed to pay closer attention to these areas and focus on improvements.In conclusion,evaluating the service of water supply enterprises in Beijing and analyzing the current service levels is of significant importance.It provides a basis for in-dustry regulatory departments to enhance oversight of water supply enterprises and guides these enter-prises in improving their service quality.This is crucial for enhancing the service level of water supply enterprises in Beijing.关键词
供水企业/问卷调查/满意度评价Key words
water supply enterprises/questionnaire survey/qatisfaction evaluation分类
管理科学引用本文复制引用
赵馨,王佳硕,单军,于洋洋,吴泽林..基于问卷调查的北京市供水企业服务分析[J].北京水务,2024,(6):39-44,6.
