北京建筑大学学报2025，Vol.41Issue(1)：46-52,7.DOI:10.19740/j.2096-9872.2025.01.05
基于员工满意度和人力成本的智能楼宇保洁工人排班研究
Research on Scheduling of Cleaning Workers in Intelligent Buildings Based on Employee Satisfaction and Labor Costs
摘要
Abstract
Intelligent building technology enables automated and intelligent management and operation of buildings.The efficient execution of cleaning work is crucial for the environmental sanitation management of intelligent buildings.It not only relates to the cleanliness and aesthetics of the building but also serves as an important guarantee for the quality of residents'lives and public health.When the number of cleaning workers is limited,a scientific and reasonable scheduling strategy becomes particularly important.Firstly,with the goals of maximizing employee satisfaction and minimizing labor costs,a single-objective optimization model for scheduling cleaning workers with weights was established.By introducing an overtime mechanism,the model can flexibly adjust the allocation of human resources to meet sudden cleaning demands while ensuring service quality.Subsequently,combined with the data of the cleaning department of a certain university,the CPLEX solver was used to solve the model,and a detailed weekly scheduling plan for cleaning workers in this department was obtained.This plan not only takes into account the balanced distribution of workload but also gives consideration to employees'working and resting hours,effectively avoiding the occurrence of overwork.The experimental results show that compared with the previous scheduling model 1,this model has increased employee satisfaction by 34.21%,reduced unit costs by 11.87%,and decreased the average number of unpopular shifts per person by 26.94%.Compared with scheduling model 2,this model has reduced labor costs and unit costs by 10.72%and 20.2%respectively,and decreased the average number of unpopular shifts per person by 12.8%.This model effectively improves labor costs,employee satisfaction and scheduling fairness,providing theoretical support for further research on the cleaning scheduling problem.关键词
员工满意度/人力成本/保洁工人/排班模型/智能楼宇技术Key words
employee satisfaction/labor cost/cleaning workers/scheduling model/Intelligent building technology分类
土木建筑引用本文复制引用
白羽,宁飒,王坚..基于员工满意度和人力成本的智能楼宇保洁工人排班研究[J].北京建筑大学学报,2025,41(1):46-52,7.基金项目
国家自然科学基金项目(41874029) （41874029）
北京市自然科学基金项目(8222011). （8222011）
