中国标准化Issue(5)：36-40,5.DOI:10.3969/j.issn.1002-5944.2025.05.004
新时代背景下政务热线标准化建设思考
Thinking on the Standardization Construction of Government Service Hotlines in the New Era
摘要
Abstract
As the main window for real-time interaction and communication between the government and the public,the government service hotline is an important channel to reflect problems and suggestions,and help resolve issues related to government services.Standards are the technical support for economic activities and social development,and also an important aspect of basic national system.Taking standardization as an starting point,this paper analyzes and studies the new development trend of government service hotlines in the new era and the current situation of standardization work,and discusses the path and method of standardization construction for government service hotlines.关键词
新时代/政务热线/标准化Key words
the new era/government service hotline/standardization引用本文复制引用
黄蓉,王维,黄娟..新时代背景下政务热线标准化建设思考[J].中国标准化,2025,(5):36-40,5.基金项目
本文受江苏省市场监督管理局科技计划项目"常态化疫情防控下政务热线应对突发状况关键标准研究"(项目编号:KJ2023021)资助. （项目编号:KJ2023021）
