中国当代医药2025，Vol.32Issue(9)：164-167,172,5.DOI:10.3969/j.issn.1674-4721.2025.09.36
失效模式与效应分析对病房呼叫铃应答及时性的影响
Impact of failure mode and effects analysis on the timeliness of ward call bell response
摘要
Abstract
Objective To explore the impact of failure mode and effects analysis(FMEA)on the timeliness of ward call bell response.Methods A total of 50 hospitalized patients from January to June 2022 were selected as the control group,and a total of 50 hospitalized patients from July to December 2022 were selected as the observation group.The control group received routine management,while the observation group received FMEA management.The time of each step,nurse civilized service score,incidence of adverse events,and patient satisfaction were compared between two sets of processes.Results The response time of nurses,the time for nurses to answer the call bell,and the time for patients to receive treatment in the observation group were shorter than those in the control group,and the differences were statistically significant(P＜0.05).The civilized service scores of nurses in the observation group were higher than those in the control group,and the differences were statistically significant(P＜0.05).The total incidence of adverse events in the observation group was lower than that in the control group,and the difference was statistically significant(P＜0.05).The satisfaction scores of the obser-vation group were higher than those of the control group,and the differences were statistically significant(P＜0.05).Con-clusion FMEA management can improve the timeliness of ward call bell response,effectively enhance nurses'civilized ser-vice level,and provide more timely and effective services for patients,which helps to reduce the occurrence of adverse events and make patients more satisfied with nursing services.关键词
病房呼叫铃/失效模式与效应分析/应答及时性/护士文明服务/不良事件Key words
Ward call bell/Failure mode and effect analysis/Timeliness of response/Civilized service of nurses/Adverse event分类
医药卫生引用本文复制引用
万晶,万洪梅..失效模式与效应分析对病房呼叫铃应答及时性的影响[J].中国当代医药,2025,32(9):164-167,172,5.基金项目
江西省卫生健康委科技计划项目(202211594). （202211594）
