医学信息2025，Vol.38Issue(8)：37-41,5.DOI:10.3969/j.issn.1006-1959.2025.08.007
医院"智慧信访"信息系统建设思路与成效探讨
Discussion on the Construction Idea and Effect of Hospital"Smart Petition"Information System
摘要
Abstract
Taking the"smart petition"system of a large first-class hospital as an example,this paper discusses its construction ideas and effects,in order to provide reference for other hospitals'petition management.The hospital builds a three-level management structure of"hospital-complaint management department-business department"through"smart petition"system,realizes closed-loop management of petition with the help of"problem improvement",realizes visualization of petition data with the help of"data bulletin board",and establishes"complaint ledger resolved"to solve the demands of the masses in a timely manner.The"smart petition"system improves the quality and efficiency of petition management,is conducive to energy saving and resource saving,and is also conducive to treat hospital complaints from the source and improve the hospital's management capacity.关键词
智慧医院/信访管理/患者投诉/医院治理Key words
Smart hospital/Petition management/Patient complaints/Hospital governance分类
预防医学引用本文复制引用
周婷婷,袁梅,邓薇,游涵..医院"智慧信访"信息系统建设思路与成效探讨[J].医学信息,2025,38(8):37-41,5.基金项目
四川省卫生信息学会科研课题(编号:2023092) （编号:2023092）
