医学信息2025，Vol.38Issue(9)：59-63,5.DOI:10.3969/j.issn.1006-1959.2025.09.010
公立医院门诊患者互联网医疗服务感知体验分析
Analysis of Internet Medical Service Perception Experience of Outpatients in Public Hospitals
摘要
Abstract
Objective To analyze the use and perceived experience of Internet medical care for outpatients in public hospitals,and to provide strategic suggestions for improving patients'willingness to seek medical treatment and optimizing patients'medical experience.Methods From April 2022 to February 2023,a convenient sampling method was used to obtain the awareness,use status and perceived experience of 560 outpatients in a tertiary hospital in Ningxia through questionnaire survey and descriptive analysis.Results The outpatients who participated in this survey were younger and more educated.The awareness rate of Internet policy among outpatients was 54.64%,and the awareness rate of service was 48.93%.The utilization rate of pre-diagnosis appointment and in-diagnosis examination appointment(88.93%)was the highest,and the utilization rate of medication guide and drug delivery,telemedicine and expert online consultation(6.79%)was the lowest.The perceived experience of accessibility is at a medium level,the perceived experience of security is relatively low,the perceived experience of acquisition is different,and the overall satisfaction is at an upper-middle level.Conclusion The selection and use of Internet medical services for outpatients are not balanced.Internet medical services still need to be further improved in meeting patients'medical needs,ensuring information security and improving treatment effect.We should adhere to patient-centered,improve patient awareness and medical experience,provide personalized online diagnosis and treatment services,and consolidate patient information security.关键词
门诊患者/互联网医疗/使用情况/感知体验Key words
Outpatients/Internet medical/Use/Perceptual experience分类
预防医学引用本文复制引用
王惠群,胡琦,徐宁,张丽虹,潘闯..公立医院门诊患者互联网医疗服务感知体验分析[J].医学信息,2025,38(9):59-63,5.基金项目
1.宁夏哲学社会科学规划项目(编号:21NXCGL02) （编号:21NXCGL02）
2.宁夏医科大学校级科研项目(编号:XM2021177) （编号:XM2021177）
