摘要
Abstract
Based on the concept of one-stop service and the model of"one bed throughout the hospital",the management innovation and practice have been carried out in the Admission Service Center of West China Hospital of Sichuan University,aiming at optimizing the process of patients'admission and improving the medical treatment experience.The integration of resources and the optimization of processes are enhanced by development of the mul-timodal AI customer service system,the pre-operative examination forward movement project,the on-site working mode in the emergency department,the construction of specialized disease centers,homogeneous management across multiple campuses,and the priority mechanisms for multidisciplinary diagnosis and treatment,rare diseases,and two-way referrals.Furthermore,with the support of the information system,efficient collaboration of medical services is achieved.The patient consultation connection rate is increased significantly by the multimodal AI customer service system,and the consultation volume increase month by month.The pre-operative waiting time for patients is effec-tively shortened by the pre-operative examination forward movement project,and the patient satisfaction is improved.The timely admission of critically ill patients is ensured by the on-site working mode in the emergency department.The patients'medical treatment experience is enhanced by the fact that beds in the specialized disease center are not divided into internal and surgical categories based on the concept of"doctors follows patients".The smooth admission of patients in different campuses is ensured by homogeneous management across multiple campuses,and the overall utilization efficiency of medical resources is improved.The admission of patients with difficult,complex,or severe diseases is guaranteed by the priority mechanisms for multidisciplinary diagnosis and treatment,rare diseases,and two-way referrals.These innovative measures have effectively enhanced the patient medical treatment experience,met the needs of hospital operation and management,and provided referable experience for the admission service management of large comprehensive tertiary first-class hospitals.关键词
全院一张床/一站式服务/术前检查前移/多模态AI客服系统/专病中心/多院区管理Key words
one bed throughout the hospital/one-stop service/advancement of pre-operative examinations/multimodal AI customer service system/specialized disease center/management of multiple hospital campuses分类
预防医学
