湖北体育科技2025，Vol.44Issue(3)：6-12,100,8.DOI:10.20185/j.cnki.1003-983X.2025.03.002
智慧社区公共体育服务质量评价与优化策略
Research on Quality Evaluation and Optimization Strategy of Public Sports Services in Smart Communities
摘要
Abstract
Through in-depth study of national smart community construction policies,integration of academic research results,and field visits to smart community fitness guidance centers,the unique advantages and characteristics of smart community sports services are grasped.Based on the SERVQUAL model to develop the indicator system of smart community sports services,using the Delphi method,improving the evaluation indicator system through expert anonymous interviews and surveys,and using the modified Impor-tance-Performance Analysis method to accurately measure the gap between the service expectations and the actual effectiveness,aim-ing to provide scientific basis and practical guidance for the standardized construction,implementation and promotion of the smart community public sports service system.The research reveals that the overall quality of smart community public sports services in Chi-na is not satisfactory,and residents'satisfaction with the quality of these services is significantly lower than their perceived importance.Accordingly,it is proposed to build a smart community sports talent training system and provide professional sports guidance services,strengthen the smart community sports information construction and accelerate the process of intelligent services,optimize the smart community public sports infrastructure construction,and create a good fitness and health environment.关键词
智慧社区/公共体育服务/服务满意度/修正IPA分析法Key words
smart community/public sports service/service satisfaction/Importance-Performance Analysis分类
社会科学引用本文复制引用
陈健,张浩东,朱焱..智慧社区公共体育服务质量评价与优化策略[J].湖北体育科技,2025,44(3):6-12,100,8.基金项目
辽宁省社科联经济社会发展课题(2025lslybkt-0560). （2025lslybkt-0560）
