通信与信息技术Issue(3)：109-113,5.
基于大模型的通信信访智能处理平台设计与应用
Design and application of an intelligent processing platform for communication complaints based on large language models
潘伶燕1
作者信息
- 1. 四川通信行业职业技能鉴定中心,四川 成都,610072
- 折叠
摘要
Abstract
With the rapid development of communication technology and the increasing demands of users,the volume and complexi-ty of complaints in the communication industry have grown significantly.In response,a design is proposed for an intelligent complaint handling platform based on large language models,which enables intelligent processing of complaints and generates high-quality re-sponse content.Additionally,data security is ensured through measures such as data anonymization,access control,and encrypted stor-age.To mitigate issues like model hallucinations and underfitting,a business rule engine and a structured knowledge base are incorporat-ed.Practical applications demonstrate that the platform improves the efficiency and accuracy of complaint handling,offering a new solu-tion for complaint management in the communication industry.关键词
大模型/通信/信访/电子政务/人工智能Key words
Large language model/Communication/Complaint/E-government/Artificial Intelligence分类
信息技术与安全科学引用本文复制引用
潘伶燕..基于大模型的通信信访智能处理平台设计与应用[J].通信与信息技术,2025,(3):109-113,5.
