摘要
Abstract
The outpatient department is the first"window"that patients encounter upon arriving at the hospital,and it is also a place where doctor-patient conflicts and doctor-patient disputes are relatively concentrated.Narrative medicine is a medical model that applies narrative ability to medical practice,and related research has confirmed that applying narrative medicine in clinical departments can reduce doctor-patient conflicts and disputes.Based on this,using 150 outpatient complaint cases from A hospital as the basis,this paper analyzed the current problems in the outpatient department,such as insufficient doctor-patient communication,insufficient optimization of the medical treatment process,and the need to improve the humanistic quality of medical staff.On this basis,taking narrative medicine as a theoretical perspective,the necessity and concrete pathways of applying narrative medicine to the outpatient department were expounded.It aimed to lay a theoretical foundation for reducing outpatient medical disputes and improving the narrative competence of outpatient medical staff,ultimately condensing the consciousness of the doctor-patient destiny community and promoting the construction of humanistic hospitals and high-quality development of hospitals in China under the background of great health.关键词
叙事医学/医患纠纷/医患关系/医患命运共同体Key words
narrative medicine/doctor-patient disputes/doctor-patient relationship/doctor-patient destiny community
