中国水利Issue(11)：51-58,8.DOI:10.3969/j.issn.1000-1123.2025.11.007
基于ITSS的四川省水利信息系统运维体系构建研究
Study on the construction of operation and maintenance system of water conservancy information systems in Sichuan Province based on ITSS
摘要
Abstract
Against the backdrop of accelerating smart water conservancy construction,the complexity and business coupling degree of water conservancy information systems continue to rise,making a scientific and efficient operation and maintenance(O&M)system a crucial support for ensuring system stability and enhancing service efficiency.Aiming at the demand for improving the O&M efficiency of water conservancy information systems in Sichuan Province,this study introduces China's self-developed Information Technology Service Standards(ITSS)5.0 framework principles and standards to construct an O&M system adapted to the characteristics of the water conservancy industry.This system classifies O&M scenarios into two modes:"normal times"and"special times"based on the O&M objects of the water conservancy information system.It achieves quantifiable and manageable O&M requirements through service catalogs and service level management.Focusing on four core elements—personnel,process,technology,and resources—it proposes ideas for building O&M capabilities:for the personnel element,a hybrid O&M model is adopted,defining hierarchical responsibilities for three role categories:management,technical support,and operational staff,while strengthening internal talent reserves and risk control of outsourced personnel;for the process element,eight management processes are designed,addressing issues such as slow response and non-standardized procedures through standardized activities and evaluation mechanisms;for the technology element,following the evolutionary path of"automation,digitization,intelligentization",it gradually realizes automated monitoring and alerting,data-driven decision-making,and AI-assisted O&M;for the resource element,five maturity levels from basic to leading are defined,with clear hierarchical construction key points for resources such as O&M tools,service desks,and knowledge bases.关键词
水利信息系统/运维体系/ITSS/信息技术服务标准Key words
water conservancy information system/operation and maintenance system/ITSS/information technology service standards分类
建筑与水利引用本文复制引用
李腾,卢鑫,阚飞,麻泽龙,庄春义,邓朝仁..基于ITSS的四川省水利信息系统运维体系构建研究[J].中国水利,2025,(11):51-58,8.基金项目
四川省水利财政科研项目(2022-SKY-ZXKY-4、2024-SKY-KY-7). （2022-SKY-ZXKY-4、2024-SKY-KY-7）
