中国医疗设备2025，Vol.40Issue(6)：82-86,99,6.DOI:10.3969/j.issn.1674-1633.20240483
数字化转型背景下智能出入院服务平台的探索与实现
Exploration and Implementation of Intelligent Admission and Discharge Service Platform Under the Background of Digital Transformation
摘要
Abstract
Objective Taking online self-service as the starting point,to promote a new model of hospital services under the background of digital transformation,to explore the optimization methods for admission and discharge processing.Methods Through four-layer architecture data transmission of software layer,service layer,function layer and scene layer,the patients unique identification was used to obtain the hospitalization status.And the intelligent admission and discharge service platform based on WeChat public number was constructed to realize the functions of self-service admission,payment of prepayment and self-service discharge settlement.Taking the patients in the day surgery ward of Shanghai Chest Hospital as the research object,the average time of each link and patient satisfaction before and after the platform's launch were selected,and the application effect of the platform was empirically analyzed.Results The intelligent admission and discharge service platform was launched for 7 months,the admission process data of 1133 patients and the discharge settlement data of 416 patients were recorded.After the launch of the platform,the average time of admission,prepayment and discharge was significantly shorter than that before the launch of the platform,and the differences were statistically significant(P<0.001).The whole process operation of patients could decrease 59.6 min,and the patient satisfaction increased from 96.19%to 98.96%.Conclusion The intelligent admission and discharge service platform realizes the digital and intelligent admission and discharge service,makes the medical process"subtraction",effectively improves the patient's medical experience,provides reference experience for strengthening the convenience service measures,and further promotes the coordination and intelligence of hospital process management.关键词
数字化转型/智能出入院/流程优化/患者主索引/自助结算Key words
digital transformation/intelligent admission and discharge/process optimization/enterprise master patient index/self-service settlement分类
预防医学引用本文复制引用
尚诗,陈慧,宓林晖..数字化转型背景下智能出入院服务平台的探索与实现[J].中国医疗设备,2025,40(6):82-86,99,6.基金项目
上海申康医院发展中心医疗质量安全与医疗服务模式创新项目(SHDC12023604). （SHDC12023604）
