健康发展与政策研究2025，Vol.28Issue(2)：148-154,7.DOI:10.12458/HDPR.202407047
上海市公立医疗机构适老化和信息化服务的患者满意率分析
Patient satisfaction rates with elderly-oriented and information technology services in public healthcare institutions in Shanghai
摘要
Abstract
Objective To evaluate patient satisfaction rates with elderly-oriented and information technology services in public healthcare institutions in Shanghai in 2023,and to provide information for further improving patient experiences in these institutions of China.Methods Questionnaire surveys were conducted by cluster random sampling among outpatients and inpatients in 108 public healthcare institutions.Patient satisfaction rates with elderly-oriented and information technology services,and their impact on overall patient satisfactions were processed using χ2 tests,t tests and multilevel logistic regression models.In addition,patient suggestions on these services were analyzed.Result The overall satisfaction scores for outpatient and inpatient services in Shanghai's public healthcare institutions were 4.84 and 4.95,respectively;patient satisfaction rates with elderly-oriented and information technology services fall in 87.26%to 95.69%and were positively associated with overall patient satisfactions all(P＜0.05).Conclusions Patient satisfaction rates with elderly-oriented and information technology services were relatively high in Shanghai's public healthcare institutions in 2023.However,further efforts are needed to upgrade elderly-oriented services and the healthcare digital-transformation for superiior patient satisfaction.关键词
患者/满意/公立医疗机构/适老化/信息化Key words
patient/satisfaction/public healthcare institutions/elderly-oriented/information technology分类
医药卫生引用本文复制引用
王云梦,邹冬冬,周萍,蔡宇晖,陈淑雯,薛迪..上海市公立医疗机构适老化和信息化服务的患者满意率分析[J].健康发展与政策研究,2025,28(2):148-154,7.基金项目
上海医药卫生行风建设促进会资助项目 （）
