数字图书馆论坛2025，Vol.21Issue(5)：72-80,9.DOI:10.3772/j.issn.1673-2286.2025.05.008
公共数字文化平台服务效能评价研究
Service Efficiency Evaluation of Public Digital Culture Platform
摘要
Abstract
Scientific evaluation of the service efficiency of public digital culture platform is a necessary means of assessing the actual effectiveness of platform construction in order to adjust their working methods and optimize their service models.The article proposes a comprehensive evaluation scheme that fits the characteristics of the service efficiency of public digital culture platform using TOE theory as the indicator framework and the hesitant fuzzy MEREC-EDAS method as the core.Firstly,the TOE theory oriented to the technological application situation is used to construct an integrated evaluation index system for the service efficiency of public digital culture platform covering three primary indicators,seven secondary indicators,and eighteen tertiary indicators.Secondly,taking the average level as the superiority and inferiority reference point,hesitant fuzzy MEREC-EDAS method,which integrates the evaluators'risk preferences and conforms to the nonlinear change characteristics of the platform's service efficiency,is proposed based on the hesitant fuzzy set characterization of the evaluation information to measure the platform's service efficiency.Finally,four public digital culture platforms in Yunnan Province are selected for empirical research,and corresponding countermeasures and suggestions are proposed based on the analysis results.The results indicate that the evaluation scheme can provide theoretical support for improving the efficiency of public digital culture platform services.关键词
公共数字文化平台/服务效能/TOE理论/犹豫模糊集/MEREC-EDAS方法Key words
Public Digital Culture Platform/Service Efficiency/TOE Theory/Hesitant Fuzzy Set/MEREC-EDAS Method分类
社会科学引用本文复制引用
高志方,张银花,彭定洪..公共数字文化平台服务效能评价研究[J].数字图书馆论坛,2025,21(5):72-80,9.基金项目
本研究得到国家自然科学基金项目"支持多群组协同决策的广义犹豫模糊TOPSIS关键技术与求解途径及其应用"(编号:71861018)、国家自然科学基金项目"面向小微企业行为质量评价的复合因果链式指标框架和优劣价值测度方法"(编号:72261020)资助. （编号:71861018）
