中共天津市委党校学报2025，Vol.27Issue(4)：46-58,13.DOI:10.16029/j.cnki.1008-410X.2025.04.005
生成式人工智能驱动政务服务的界面风险及防范路径
Interface Risks and Prevention Paths of Government Services Driven by Generative Artificial Intelligence
摘要
Abstract
Generative artificial intelligence driving government services has become an important trend of government digital transformation.The embedding of generative artificial intelligence tech-nology forms a triple interface of technology,institution and relation with government process,bu-reaucratic rules and multi-subjects.The imbalance of the three in the process of mutual construc-tion creates the risk of interweaving and reinforcing each other.At the technological interface,alien-ation risks emerge,such as algorithmic"black-boxing",interface"indifference",and instrumental"rationalization".At the institutional interface,"immune responses"manifest as blurred responsi-bilities,power restructuring,and delayed iteration.At the relational interface,role conflicts arise,including civil servants' skill anxiety,the alienation of public participation,and insufficient consid-eration of public values by technology developers.To address these challenges,it is necessary to build a"controllable and trustworthy"technological governance system,refine an"agile and com-patible"rule adaptation mechanism,and foster a"human-machine collaboration"capability ecosys-tem.This will advance government services from a technology-tool orientation to a new paradigm of synergistic evolution among technology,institutions,and actors,thereby solidifying the founda-tion of government digital transformation.关键词
生成式人工智能/政务服务/界面风险/数字化转型Key words
generative artificial intelligence/government service/interface risk/digital transforma-tion分类
社会科学引用本文复制引用
吴磊,刘子瑞..生成式人工智能驱动政务服务的界面风险及防范路径[J].中共天津市委党校学报,2025,27(4):46-58,13.基金项目
本文为上海市软科学重点项目"人工智能赋能上海高效能政务服务的风险识别与防范机制研究"(批准号25692106500)和国家社科基金一般项目"数字技术驱动城市基层治理效能提升的路径研究"(批准号24BSH022)的阶段性研究成果. （批准号25692106500）
