常州大学学报（社会科学版）2025，Vol.26Issue(4)：105-116,12.DOI:10.3969/j.issn.2095-042X.2025.04.010
政府部门数字化协同何以驱动政务服务质效提升
How does Digital Collaboration among Government Departments Drives the Improvement of the Quality and Efficiency of Government Services:A Case Study of City D in Jiangsu Province
摘要
Abstract
The creative implementation by local governments serves as an effective dimension for understanding the governance system and efficacy of a super-large nation,representing a valuable experience in public administration practices with Chinese characteristics.The enhancement of government service quality and efficiency through innovative approaches at various local government levels constitutes a crucial component of China's administrative innovation following the proposal of building a service-oriented government.Against the backdrop of a new wave of information technology revolution,the effective integration of public demand identification,interdepartmental collaboration,and digital technology empowerment has become pivotal to achieving quantum leaps in government service performance.Based on field research of the"one thing"reform in City D,Jiangsu Province,this paper employs policy implementation theory to reveal the operational mechanisms behind local governments'"efficient completion of one thing"initiative from three dimensions:demand identification,collaborative governance,and technology empowerment.The study demonstrates that digital interdepartmental collaboration significantly improves government service efficiency and public satisfaction through information sharing,process reengineering,and cross-domain coordination,providing new empirical evidence for the localized application of policy implementation theory in China.关键词
政务服务/部门协同/数字赋能/"一件事"改革Key words
government services/inter-departmental collaboration/digital empowerment/"one thing"reform分类
社会科学引用本文复制引用
李明,邵义..政府部门数字化协同何以驱动政务服务质效提升[J].常州大学学报（社会科学版）,2025,26(4):105-116,12.基金项目
江苏省社会科学基金项目"江苏省数字赋能市域治理绩效提升的机制与路径研究"(22ZZD003) （22ZZD003）
国家社会科学基金一般项目"政策执行理论视域下地方环保执法的驱动机制研究"(20BZZ078). （20BZZ078）
