摘要
Abstract
This paper examined a tertiary Grade A hospital,aiming to optimize its admission and discharge workflows to resolve patient queuing issues,enhance service quality,and improve patient satisfaction.Through on-site research and multi-department collaboration,the original workflow was retained while introducing a one-stop admission service.Patients can now pay deposits through the hospital's official WeChat account and complete admission procedures directly.Additional features include automated medical insurance data uploads,bedside settlement,and online queueing for discharge settlement numbers,enabling parallel online and offline service operations.A following implementation showed that 60%of patients utilized the one-stop admission service,medical insurance settlement time was reduced by 50%,and queues at settlement centers significantly decreased.By redistributing service tasks,parallelizing processes,and applying new technologies,a tripartite service system integrating admission,discharge,and settlement operations was established,enhancing operational efficiency without additional service counters or staff.This case successfully merged information technology with workflow optimization,creating an efficient smart service model that provided valuable insights for healthcare institutions seeking to improve service quality.关键词
一站式入院/入出院流程改造/床旁结算Key words
one-stop admission/admission and discharge process reformation/bedside settlement分类
医药卫生
