中国药房2025，Vol.36Issue(16)：2057-2061,5.DOI:10.6039/j.issn.1001-0408.2025.16.18
基于Kano模型的社区老年人药学服务需求调查及优化策略
Investigation and optimization strategies for pharmaceutical care needs of the elderly in community based on the Kano model
摘要
Abstract
OBJECTIVE To investigate and analyze the pharmaceutical care needs of the elderly,thus providing a reference for improving the pharmaceutical care for the elderly.METHODS Based on the Kano model,a questionnaire was designed,and 1 200 community-dwelling elderly in the main urban area of Chongqing were selected as the survey subjects.The study analyzed the attributes and urgency of their pharmaceutical care needs to put forward optimization strategies.RESULTS A total of 1 200 questionnaires were distributed in the study,and 1 062 valid questionnaires were collected,with an effective response rate of 88.50%.The gender distribution of respondents was relatively balanced,with the majority aged between 60 and 69(43.41%),and generally possessing a relatively low level of educational attainment.The results showed that medication education and medication consultation were must-be needs;home-based pharmaceutical care was an expected need;drug reorganization,medication monitoring,pharmaceutical science popularization,and pharmaceutical ward round were attractive needs;internet-based pharmaceutical care was indifferent need.The urgent order of demand was medication education＞medication consultation＞home-based pharmaceutical care＞pharmaceutical science popularization＞drug reorganization＞medication monitoring＞pharmaceutical ward round＞internet-based pharmaceutical care.CONCLUSIONS The community elderly in Chongqing have high expectations for pharmaceutical care as a whole.Medical institutions should fully guarantee the two essential needs of medication education and medication consultation,and focus on ensuring the expected needs for home-based pharmaceutical care.Efforts should be made to develop the four attractive needs of pharmaceutical science popularization,drug reorganization,medication monitoring,and pharmaceutical ward round,and actively carry out age-friendly adaptations for internet-based pharmaceutical care.关键词
老年人/药学服务/Kano模型/需求分析/用药教育/用药咨询/居家药学服务/问卷调查Key words
the elderly/pharmaceutical care/Kano model/demand analysis/medication education/medication consultation/home-based pharmaceutical care/questionnaire survey分类
医药卫生引用本文复制引用
郑先珍,杨腾琪,陈立,王曲月,吴宗辉,游莉..基于Kano模型的社区老年人药学服务需求调查及优化策略[J].中国药房,2025,36(16):2057-2061,5.基金项目
重庆市社会科学规划项目(No.2023NDYB95) （No.2023NDYB95）
重庆市卫生健康委医学科研项目(No.2024WSJK040) （No.2024WSJK040）
