广州医药2025，Vol.56Issue(9)：1232-1237,6.DOI:10.20223/j.cnki.1000-8535.2025.09.010
基于品管圈活动构建健康体检重要异常结果的追踪管理模式对提高电话随访率的影响
The impact of building a tracking management model for important abnormal results of health check ups based on quality control circle activities on improving telephone follow-up rates
钟金霞 1朱丽贞 1臧娴 1曹彦 1陈荣 1王若梅1
作者信息
- 1. 中山大学孙逸仙纪念医院健康管理中心(广东 广州 510120)
- 折叠
摘要
Abstract
Objective Exploring the impact of establishing a tracking and management model for important abnormal results of health check ups based on quality control circle activities on improving telephone follow-up rates.Methods A total of 328 subjects with important abnormal results in Health Management Center of Sun Yat-sen Memorial Hospital of Sun Yat sen University from May 2022 to April 2023 were selected.The quality control circle activity group was set and the tracking management mode was carried out.The post intervention period was from November 2022 to April 2023,during which intervention measures 1-4 and comprehensive implementation measures were implemented for different samples.The number of successful follow-up after 1 month of follow-up was analyzed.Changes in the comprehensive ability of the circle staff before and after the intervention and the patients'satisfaction with the health management center were compared.Results The telephone follow-up rate after intervention 1 was 85.02%,88.59%after intervention 2,90.23%after intervention 3,95.27%after intervention 4 and 95.80%after all intervention,which was higher than 75.91%before intervention implementation.Among the single intervention individuals,the re-visit rate was 84.34%(210/249),and after the comprehensive implementation of measures,the re-visit rate among the successfully intervened individuals was 94.74%(216/228).After the intervention,the problem solving ability,responsibility,communication and coordination,team cohesion,enthusiasm,quality control techniques,self-confidence,and sense of harmony all significantly increased(P＜0.05).The patient satisfaction rate before intervention was 85.37%,and after intervention it was 87.80%.The satisfaction rate increased after intervention,and the difference was statistically significant(P＜0.05).Conclusions Through the quality control circle activities,the telephone follow-up rate of important abnormal results is significantly improved,which is conducive to improving the service quality and service capacity of physical examination institutions,is conducive to the early detection and early intervention of diseases.关键词
品管圈/追踪管理模式/健康体检/重要异常结果/随访率Key words
quality control circle/tracking management mode/health examination/important abnormal results/follow-up rate引用本文复制引用
钟金霞,朱丽贞,臧娴,曹彦,陈荣,王若梅..基于品管圈活动构建健康体检重要异常结果的追踪管理模式对提高电话随访率的影响[J].广州医药,2025,56(9):1232-1237,6.
