基于KJ-TRIZ的社区非遗文化推送服务设计研究OA

Within the context of the initiative and Developing Within Communities,this study aims to address existing challenges in the provision of intangible cultural heritage(ICH)services at the community level.By optimising service delivery processes,the objective is to enhance residents'engagement with and experience of intangible cultural heritage,thereby facilitating its sustainable transmission and promoting the advancement of community cultural development.Drawing upon the Double Diamond framework and integrating the KJ method alongside TRIZ theory,a service design process tailored for community ICH was formulated.This process employed a combination of research methodologies and analytical tools,including desk research,field observations,and service blueprint analysis,to systematically identify and examine pain points and conflicts within the service.Consequently,the study synthesized the prevailing critical issues and challenges associated with the promotion of intangible cultural heritage within the community context.A community-based ICH service innovation system was developed,incorporating functionalities such as intelligent coordination and cloud-based planning.Additionally,an online service platform named"ICH Players"was introduced to tackle critical challenges,including the enhancement of information communication efficiency.The article systematically enhances the service process for the promotion of community ICH through the application of service design thinking.Its objective is to overcome the constraints associated with information dissemination and to offer a viable practical approach for fostering innovation in community cultural development as well as advancing the widespread appreciation of intangible cultural heritage.