心理学报2025，Vol.57Issue(11)：1933-1950,中插8-中插18,29.DOI:10.3724/SP.J.1041.2025.1933
类人智能机器人信任对员工工作贡献意愿的影响:基于人机关系信任的归维考察
Impact of trusting humanoid intelligent robots on employees' job dedication intentions:An investigation based on the classification of human-robot trust
摘要
Abstract
As humanoid intelligent robots(HIRs)become increasingly integrated into organizations to provide emotional and functional support,understanding and fostering human-robot trust has become a critical area of focus.This study explores the formation and impact of human-robot trust from the perspective of the Unique Agent Hypothesis.We propose that human-robot trust comprises two distinct dimensions:emotional repair trust and functional aiding trust.Among various forms of human-robot collaboration,self-repair and friendship-repair forms primarily trigger emotional repair trust,while intelligence-aiding and physical-aiding forms more effectively enhance functional aiding trust.Furthermore,employees who develop emotional repair trust(vs.functional aiding trust)in HIRs perceive there to be greater organizational warmth,which in turn strengthens their job dedication intentions.Conversely,employees who develop functional aiding trust(vs.emotional repair trust)in HIRs perceive there to be higher organizational competence,thereby enhancing their job dedication intentions.In addition,interaction orientation and task orientation are introduced as crucial situational moderators. This research included one qualitative study and three quantitative studies.Study 1(qualitative and experimental study)identified the two dimensions of human-robot trust and investigated the relationship between four forms of human-robot collaboration and trust.Study 2(experimental study)verified how human-robot trust affects employees' job dedication intentions through perceived organizational competence and warmth.Study 3(experimental study)tested how interaction and task orientations moderate these effects. The main findings of this study are as follows.Study 1 provided evidence that emotional repair trust and functional aiding trust are two distinct dimensions of human-robot trust.Results showed that both self-repair and friendship-repair forms of human-robot collaboration elicited higher emotional repair trust than functional aiding trust,whereas both intelligence-aiding and physical-aiding forms led to higher functional aiding trust than emotional repair trust.Study 2 further demonstrated that functional aiding trust led to higher perceived organizational competence but lower perceived organizational warmth than did emotional repair trust.Further analysis(coded as 0=emotional repair trust and 1=functional aiding trust)in Study 2 revealed that the indirect effect of perceived organizational warmth was significantly negative,while the indirect effect of perceived organizational competence was significantly positive.Study 3 showed that interaction orientation(task orientation)positively(negatively)moderated the relationship between human-robot trust(coded as 0=functional aiding trust and 1=emotional repair trust)and perceived organizational warmth while negatively(positively)moderating the relationship between human-robot trust and perceived organizational competence. This study contributes to the emerging field of machine behavior by embedding HIR into the network of internal organizational dynamics and examining the impact of human-robot trust on employees' job dedication intentions.The findings of this study suggest that employees' trust in HIR agents' emotional and functional support enhances perceived organizational warmth and competence,promoting their job dedication intentions.This demonstrates that organizational support provided by HIR agents can generate positive effects,thereby enriching and expanding the existing framework of organizational support theory.关键词
类人智能机器人/人机关系信任/情感修缮/功能辅助/员工工作贡献意愿Key words
humanoid intelligent robot/human-robot trust/emotional repair trust/functional aiding trust/employees' job dedication intentions分类
社会科学引用本文复制引用
唐小飞,王昌梅,孙晓东,张恩忠..类人智能机器人信任对员工工作贡献意愿的影响:基于人机关系信任的归维考察[J].心理学报,2025,57(11):1933-1950,中插8-中插18,29.基金项目
国家社会科学基金西部项目(22XGL017)阶段性成果. （22XGL017）
