铁路物流2025，Vol.43Issue(12)：13-17,25,6.DOI:10.16669/j.cnki.issn.2097-5899.202508040003
面向物流事业部的铁路货运物流服务特征分析与质量提升路径探索
Analysis of Characteristics of Railway Freight Logistics Services for Logistics Division and Exploration of Path for Quality Improvement
YI Xiaolang 1CHEN Dengke 1DU Jianbo1
作者信息
- 1. Logistics Business Department,China Railway Shanghai Group Co.,Ltd.,Shanghai 200071,China
- 折叠
摘要
Abstract
Driven by the strategy of strengthening the country by transportation and the transformation and upgrading of the logistics industry,railway freight transportation,as the core backbone of the national modern logistics system,is facing the trend of transformation and development from traditional scale expansion to quality drive.Focusing on the path to improve the quality of railway freight service and closely combining with the practice of promoting the organizational reform of logistics division system in railway freight system,this paper analyzed four core characteristics of railway freight service:basic service and public attribute,network and scale,high complexity and synergy,demand standardization and individuation,systematically discussed the key crux affecting the quality of railway freight service,and put forward four countermeasures:reconstruction of service consciousness,innovation of synergy mechanism,optimization of system,and leading of talent brand,which provided a reference for improving the quality of railway freight service.关键词
铁路物流/服务质量/协同机制/服务能力/客户满意度Key words
Railway Logistics/Service Quality/Synergy Mechanism/Service Ability/Customer Satisfaction分类
交通工程引用本文复制引用
YI Xiaolang,CHEN Dengke,DU Jianbo..面向物流事业部的铁路货运物流服务特征分析与质量提升路径探索[J].铁路物流,2025,43(12):13-17,25,6.
