心理科学进展2026，Vol.34Issue(1)：44-59,16.DOI:10.3724/SP.J.1042.2026.0044
服务机器人−工作环境匹配的形成及影响机制
The formation and impact mechanism of service robot-work environment fit
摘要
Abstract
The rapid advancement of artificial intelligence and robotics technology has enabled businesses to deploy robots to create value for customers.However,issues such as service failures caused by robots,forced decommissioning,and underutilization remain prevalent.Existing research has primarily focused on the impact mechanisms of service robots on customers and employees,with little attention given to their fit with the work environment.Grounded in the person-environment fit theory,this study proposes the concept of service robot-work environment fit,explores its connotation structure and measurement methods,and investigates its antecedents from multiple perspectives.Furthermore,it investigates the dual-path impact mechanism of service robot-work environment fit on employee value and customer value creation.The anticipated findings are expected to advance the theoretical development of service robots and provide guidance on specific management challenges faced by enterprises in the intelligent era,including human-robot collaboration,value co-creation,and intelligent transformation.关键词
服务机器人/价值共创/价值共毁/个人−环境匹配理论Key words
service robot/value co-creation/value co-destruction/person-environment fit theory分类
社会科学引用本文复制引用
关新华,谢礼珊,马许静..服务机器人−工作环境匹配的形成及影响机制[J].心理科学进展,2026,34(1):44-59,16.基金项目
国家自然科学基金面上项目(72472033,72072187,72302099),教育部人文社会科学研究规划基金项目(23YJA630028,22YJA790087),广东省自然科学基金面上项目(2025A1515011138,2025A1515010538)和广东省哲学社会科学规划青年项目(GD23YGL11,GD24YGL21). （72472033,72072187,72302099）
