西南交通大学学报（社会科学版）2025，Vol.26Issue(6)：79-95,17.
AI能力如何提升公共服务供给?
How Can AI Capability Improve Public Service Provision:Empirical Evidence from Chinese Cities
摘要
Abstract
Enhancing public service provision through artificial intelligence(AI)has become a key focus in the practices of public sectors worldwide.However,the public sector's understanding of AI capabilities remains relatively underdeveloped,resulting in mixed outcomes in the application of AI.This study addresses the critical questions of what constitutes AI capability and how it can enhance public service provision.Using panel data from 36 major cities in China spanning from 2017 to 2022,we conduct an in-depth empirical analysis.The findings demonstrate that process automation,cognitive insight,and interactive responsiveness,as core components of AI capability,exert significant positive effects on the level of public service provision.These results remain robust across multiple validation tests.Furthermore,the level of government data openness positively moderates the relationship between AI capabilities and public service outcomes.This research contributes both theoretically and practically by clarifying the conceptualization of AI capability and its mechanisms for improving public service delivery.It provides valuable theoretical insights and practical implications for the application of AI in the public sector.关键词
AI能力/公共服务供给/自动化Key words
AI capability/public service provision/automation引用本文复制引用
韩啸,曾颖娇,谭新雨..AI能力如何提升公共服务供给?[J].西南交通大学学报（社会科学版）,2025,26(6):79-95,17.基金项目
国家社科基金重大项目"数字政府建设成效测度与评价的理论、方法及应用研究"(23&ZD080) （23&ZD080）
教育部人文社科青年基金项目"数据赋能背景下地方政府跨部门数据共享的运作图景、发展路径与治理机制研究"(22YJC630155) （22YJC630155）
四川省哲学社会科学重点基地资助项目"AIGC时代公民智能素养的生成逻辑、现实困境与提升路径研究"(SC23E046) （SC23E046）
