信息通信技术与政策2025，Vol.51Issue(12)：10-14,5.DOI:10.12267/j.issn.2096-5931.2025.12.002
"高效办成一件事"内涵阐释与实践路径研究
Study on the connotation and practical path of"one-stop government services"
CHEN Wanying 1YANG Zhengjun1
作者信息
- 1. CTTL Terminal Labs,China Academy of Information and Communications Technology,Beijing 100191,China
- 折叠
摘要
Abstract
Based on the policy practice background of"one-stop government services",this paper systematically explains its conceptual connotation,clarifies the classification standards,sorting principles,and practical paths of main points,and proposes a path to expand and enhance efficiency oriented towards"one type of matter".The study believes that the essence of"one-stop government services"is to break down departmental barriers and information silos through business process reengineering,institutional innovation,and data empowerment,achieving a shift in government services from the"government supply side"to the"public demand side".This concept requires not only focusing on high-frequency and rigid demand matters with precise efforts,but also emphasizes online and offline integration and departmental coordination and collaboration,ultimately building a full-life cycle and full-chain coverage government service system to provide enterprises and the public with convenient,efficient,and high-quality government service experiences.关键词
"高效办成一件事"/政务服务/重点事项Key words
one-stop government services/government services/main points分类
社会科学引用本文复制引用
CHEN Wanying,YANG Zhengjun.."高效办成一件事"内涵阐释与实践路径研究[J].信息通信技术与政策,2025,51(12):10-14,5.
