信息通信技术与政策2025，Vol.51Issue(12)：40-47,8.DOI:10.12267/j.issn.2096-5931.2025.12.006
基于ESIA法的政务服务流程优化研究
Research on optimization of government service process based on ESIA method
摘要
Abstract
Optimizing government service processes is a critical pathway to advancing the digital transformation of government services,while scientifically guided methodologies and robust technological tools serve as important guarantees for achieving such optimization.In response to the new requirements for government service processes against the backdrop of digital transformation,this study examines the applicability of the"Eliminate-Simplify-Integrate-Automate(ESIA)"process optimization method and its specific application in optimizing government service processes.Furthermore,it proposes an optimization framework for government service processes that integrates Robotic Process Automation and Artificial Intelligence technologies.The aim is to provide theoretical support and practical guidance for optimizing government service processes and facilitating the digital transformation of government services.关键词
政务服务流程/ESIA/流程优化Key words
government service process/ESIA/process optimization分类
管理科学引用本文复制引用
KE Qing,DONG Yaoyi,ZHANG Yanlin,SHEN Huimin..基于ESIA法的政务服务流程优化研究[J].信息通信技术与政策,2025,51(12):40-47,8.基金项目
国家自然科学基金项目(No.72272039) （No.72272039）
