中国药业2026，Vol.35Issue(2)：13-16,4.DOI:10.3969/j.issn.1006-4931.2026.02.003
智慧门诊药房的构建与运行效果分析
Construction and Operational Effectiveness Analysis of An Intelligent Outpatient Pharmacy
摘要
Abstract
Objective To provide references for the intelligent upgrading of pharmacy in medical institutions.Methods The construction content and operational mode of the intelligent outpatient pharmacy at The First Affiliated Hospital of Chongqing Medical University were analyzed.An intelligent pharmacy system integrating automated equipment,intelligent prescription review and evaluation,online pharmaceutical services,and intelligent queuing system was established.The average patient waiting time for drug dispensing,error rate of drug dispensing outside,pharmacists'workload,and patients'satisfaction before and after implementation were compared.Results After implementation of the intelligent pharmacy,the average patient waiting time for drug dispensing was shortened from 11.0 min to 4.8 min(P<0.01);the error rate of drug dispensing outside was decreased from 0.191 7‱ to 0.031 7‱(P<0.01);pharmacists'workload was reduced by 40%,allowing human resources optimized and towarded to pharmaceutical services;the patients'satisfaction score(out of 10 points)was increased from 8.82 points to 9.21 points(P<0.01).Conclusion The intelligent pharmacy has effectively overcome the bottlenecks of the traditional model,significantly improved service efficiency and quality,ensured medication safety,enhanced patient experience,and holds important practical value for improving the quality of healthcare services.关键词
智慧门诊药房/取药等候时间/调剂差错率/满意度/药学服务Key words
intelligent outpatient pharmacy/waiting time for drug dispensing/error rate of dispensing/satisfaction/pharmaceutical service分类
医药卫生引用本文复制引用
蒋慧明,蒙龙,单雪峰,周密,邱峰..智慧门诊药房的构建与运行效果分析[J].中国药业,2026,35(2):13-16,4.基金项目
重庆市卫生健康委医学科研项目[2025WSJK060]. （）
