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关于在我国建立替代性争议解决机制的研究

袁北哲 刘桂芹 贾长燕 骆燕 李艳

标准科学Issue(1):102-107,6.
标准科学Issue(1):102-107,6.DOI:10.3969/j.issn.1674-5698.2026.01.014

关于在我国建立替代性争议解决机制的研究

Study on Establishing an Alternative Dispute Resolution Mechanism in China

袁北哲 1刘桂芹 2贾长燕 3骆燕 2李艳1

作者信息

  • 1. 国家市场监督管理总局缺陷产品召回技术中心||国家市场监督管理总局重点实验室(产品缺陷与安全)
  • 2. 浙江省质量科学研究院
  • 3. 对外经济贸易大学
  • 折叠

摘要

Abstract

[Objective]To address the high costs and long cycles of traditional judicial litigation in consumer dispute resolution,as well as challenges like cross-border rights protection and small-value,high-frequency disputes under new consumption models,this study explores constructing a localized Alternative Dispute Resolution(ADR)mechanism to enhance consumer rights protection efficiency and optimize market governance.[Methods]The study analyzes the urgency of reforming consumer dispute resolution mechanisms and clarifies the positioning of the ADR within the consumer dispute resolution framework.[Results]The institutional framework is designed from two aspects:legislative proposals and specific implementation plans,covering core elements such as the positioning of the ADR,scope of application,institutional operations,procedural norms,and financial support.[Conclusion]A localized ADR mechanism can effectively complement traditional dispute resolution models,providing convenient and affordable relief channels for consumers,reducing litigation costs,improving dispute resolution efficiency,optimizing administrative resources,and promoting consumer market fairness and economic growth.

关键词

ADR/消费者/争议解决

Key words

ADR/consumers/dispute resolution

引用本文复制引用

袁北哲,刘桂芹,贾长燕,骆燕,李艳..关于在我国建立替代性争议解决机制的研究[J].标准科学,2026,(1):102-107,6.

基金项目

本文受国家市场监督管理总局科技计划项目"标准化对我国经济增长作用机制研究"(项目编号:2024MK191)资助. (项目编号:2024MK191)

标准科学

1674-5698

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