北方民族大学学报（哲学社会科学版）Issue(1)：90-102,13.DOI:10.20076/j.cnki.64-1065/G4.2026.01.010
基层政府回应性治理效能提升逻辑与机制
The Logic and Mechanism of Improving the Efficiency of Responsive Governance at the Grassroots Government Level:A Case Study of the 12345 Government Service Hotline
摘要
Abstract
Performance feedback constitutes a critical link in performance improvement.The inherent tendency of perfunctory inspections within the bureaucratic operation system has given rise to the demand for seeking external feed-back.As a supplementary strategy to inspections,"satisfaction"feedback has been integrated into the governance practic-es of grassroots governments.It enhances the governance efficiency of responsive governments through three phases:the absorption of"satisfaction"feedback empowered by technology in the early stage,the transformation of"satisfaction"feedback via institutional adjustments in the middle stage,and the internalization of"satisfaction"feedback driven by val-ue reconstruction in the later stage.The internal logic behind the improvement of grassroots governance efficiency orient-ed by"satisfaction"feedback encompasses three dimensions:the technical logic shifting from allocative efficiency to adaptive efficiency;the institutional logic transforming from top-down fragmented governance to hierarchical collabora-tive governance;and the value logic evolving from administrative-driven governance to public opinion-driven governance.The transformation of grassroots governance based on"satisfaction"feedback has promoted the construction of a responsi-ble government and reconstructed the inter-subject relations in grassroots governance.However,this process has also giv-en rise to negative externalities of"satisfaction"feedback,resulting in new governance paradoxes.To enhance the gover-nance efficiency of responsive governments based on"satisfaction"feedback,it is necessary to take public perception as an important parameter,and more importantly,strike a new balance between public perception and the construction of an effective government.关键词
"满意"反馈/回应性政府/政务热线/绩效差距/治理效能Key words
"Satisfaction"Feedback/Responsive Government/Government Service Hotline/Performance Gap/Governance Efficiency分类
社会科学引用本文复制引用
田先红,严启航..基层政府回应性治理效能提升逻辑与机制[J].北方民族大学学报（哲学社会科学版）,2026,(1):90-102,13.基金项目
国家社科基金重大项目"中国基层治理创新的典型案例和成效评价研究"(25&ZD213) （25&ZD213）
