中国标准化Issue(1)：146-149,4.DOI:10.3969/j.issn.1002-5944.2026.01.020
线下无理由退货服务标准化实践的探索
Exploration of Standardization Practice for Offline No-reason Return Services
摘要
Abstract
The promotion of no-reason return services is an important aspect of creating trustworthy consumption.This paper introduces the policy background and rules of no-reason return,analyzes the no-reason return in offline physical stores,and proposes standardization work for offline no-reason return services from the aspects of basic work and service processes,providing reference and guidance for carrying out no-reason return activities.关键词
线下/无理由退货/标准化Key words
offline/no-reason return/standardization引用本文复制引用
刘昆,董金武,许建静..线下无理由退货服务标准化实践的探索[J].中国标准化,2026,(1):146-149,4.基金项目
本文受安徽省市场监督管理局科技计划项目"线下购物无理由退货服务标准化研究"(项目编号:2024MK009)资助. （项目编号:2024MK009）
