南京航空航天大学学报（英文版）2026，Vol.43Issue(1)：110-126,17.DOI:10.16356/j.1005-1120.2026.01.009
基于CRITIC-双向灰色可能度聚类模型的民用机场服务质量评价
Service Quality Evaluation of Civil Airports Based on CRITIC-Bidirectional Grey Possibility Clustering Model
摘要
Abstract
With the rapid development of the aviation industry,air travel has become one of the most important modes.Improving the service quality of civil aviation airports is crucial to their competitiveness.This study intends to develop a scientific and rational evaluation methodology and framework for assessing service quality in civil aviation airports,thereby providing a theoretical foundation and practical guidance for enhancing service standards in the aviation industry.First,the study constructs a CRITIC-bidirectional grey possibility clustering model,which uses the CRITIC method to determine the weights of indicators and integrates the forward grey possibility clustering model and the inverse grey possibility clustering model to determine possibility functions from two perspectives.Second,a service quality evaluation index system for civil airports is constructed from four dimensions,and the weights of each index within the system are subsequently calculated.Finally,the constructed model is applied to evaluate the service quality of nine domestic civil airports.Based on the clustering results,targeted countermeasures and suggestions are proposed.Empirical results demonstrate that,compared to the traditional grey possibility clustering model,the proposed model balances the objectivity of indicator weighting,the objectivity of possibility function construction,and the simplicity of the computational process,thereby possessing significant theoretical and practical implications.关键词
CRITIC法/灰色聚类/可能度函数/民用机场/服务质量评价Key words
CRITIC method/grey clustering/possibility functions/civil airport/service quality evaluation分类
管理科学引用本文复制引用
祖丽莉,李迅,王俊杰,党耀国..基于CRITIC-双向灰色可能度聚类模型的民用机场服务质量评价[J].南京航空航天大学学报（英文版）,2026,43(1):110-126,17.基金项目
The authors would like to express their sincere appreciation to the anonymous reviewers for their constructive comments which improved the quality of the paper.The authors are grateful for the financial support supplied by the National Natural Science Foundation of Chi-na(Nos.72571136,72271120),and the Ministry of Educa-tion of the People's Republic of China Humanities and So-cial Science project(No.24YJA630087). （Nos.72571136,72271120）
