系统管理学报2026，Vol.35Issue(2)：489-504,16.DOI:10.3969/j.issn2097-4558.2026.02.014
算法管理中新业态从业者的心理契约影响机制研究
Impact Mechanism of Psychological Contracts Among Workers in New Forms of Employment Under Algorithmic Management
摘要
Abstract
The rise of digital and platform economy has fostered new forms of employment represented by ride-hailing services,where workers provide services through internet platforms,with their labor processes deeply regulated by algorithms.Platforms and workers are connected through service agreements,which are less binding than traditional employment contracts,thereby highlighting the central role of psychological contracts.Accordingly,this paper examines the formation mechanism of psychological contracts among workers in new employment forms.Drawing on a survey of ride-hailing drivers'occupational conditions and experiments simulating ride-hailing work scenarios,it examines how the characteristics of platform algorithmic allocation rules influence drivers'psychological contracts.The findings show that the clarity of the platform's compensation rules and the effectiveness of reward-and-penalty rules promote the formation of psychological contracts among drivers,with procedural justice playing a mediating role.This paper reveals the distinctive features of psychological contract formation between workers and firms mediated by algorithmic platforms,and,by comparing decision-making procedures in new and traditional contexts,elucidates the critical role of procedural justice in this process.The findings provide theoretical foundations and practical implications for optimizing platform economy governance and building harmonious"platform-worker"relationships.关键词
网约车平台/算法管理/程序公平/心理契约Key words
ride-hailing platforms/algorithm management/procedural justice/psychological contract分类
管理科学引用本文复制引用
李义娜,陈影,魏玖长,张天明..算法管理中新业态从业者的心理契约影响机制研究[J].系统管理学报,2026,35(2):489-504,16.基金项目
国家自然科学基金资助项目(72574210,72293572,72025402) （72574210,72293572,72025402）
