医药导报2026，Vol.45Issue(4)：725-730,6.DOI:10.3870/j.issn.1004-0781.2026.04.024
智慧药学导航系统在门诊药学服务中的创新应用与成效分析
Innovative Application and Effectiveness Analysis of the Smart Pharmacy Navigation System in Outpatient Pharmacy Services
摘要
Abstract
Objective To explore the innovative application of a smart pharmacy navigation system in outpatient phar-macy services and evaluate its effectiveness in optimizing patient flow,improving pharmaceutical service efficiency,and enhan-cing medication adherence.Methods A smart pharmacy navigation system integrating route planning,real-time navigation,medication waiting reminders,and medication guidance was developed.A pre-post randomized controlled design was employed to compare changes in patient navigation time,queue waiting time,medication adherence,and patient satisfaction before and after system implementation.Data collection covered both peak and off-peak periods.Results During peak hours,the navigation time in the control and experimental groups was(543.12±124.79)s and(307.32±88.48)s,respectively,representing a 43.42%reduction(P<0.01).The queue waiting time was(482.75±135.29)s and(242.15±68.86)s,respectively,reflecting a 49.83%reduction(P<0.01).During off-peak hours,the navigation time in the control and experimental groups was(418.90±82.68)s and(185.83±58.99)s,respectively,showing a 55.63%reduction(P<0.01).The queue waiting time was(301.01±87.45)s and(179.18±52.09)s,respectively,indicating a 40.47%reduction(P<0.01).The proportion of patients with high medication adherence in the experimental group significantly increased compared to the control group(42.59%vs.27.22%,P<0.01),and the overall patient satisfaction score was significantly higher in the experimental group[(4.53±0.54)vs.(3.76±0.74),P<0.01].Conclusions The smart pharmacy navigation system effectively reduces patient visit duration,enhances medication adherence,and improves patient satisfaction through precise navigation and full-process management.It provides strong technological support for smart pharmacy development and has promising clinical application prospects.关键词
智慧药学导航系统/药学服务/患者就医体验/用药依从性/患者满意度Key words
Smart pharmacy navigation system/Pharmacy services/Patient healthcare experience/Medication adher-ence/Patient satisfaction分类
医药卫生引用本文复制引用
颜伊琪,郁文刘,赵雯雯,孙丹丹,虞勋,陈蓉..智慧药学导航系统在门诊药学服务中的创新应用与成效分析[J].医药导报,2026,45(4):725-730,6.基金项目
苏州市卫生青年骨干人才"全国导师制"项目(2021) （2021）
苏州大学研究生教育改革成果奖培养项目(202406). （202406）
