心理科学进展2026，Vol.34Issue(6)：932-952,21.DOI:10.3724/SP.J.1042.2026.0932
人机共生体验的形成机制与作用效果
The formation mechanism and effectiveness of the human-machine symbiotic experience
摘要
Abstract
The rapid advancement of digital and intelligent technologies has profoundly reshaped the marketing and experience ecosystems driven by human-machine interactions.Distinct from traditional human-centered customer experience,Human-Machine Symbiotic Experience(HSX)represents an emerging interaction paradigm that emphasizes reciprocal collaboration and emergent capabilities between humans and machines.HSX holds significant potential to enhance user experience,improve corporate decision-making,and promote social well-being,thereby playing a pivotal role in economic development and quality of life.Within today's digital ecosystem—characterized by pervasive connectivity and real-time interaction—creating greater user value has become an urgent priority.This research investigates the dynamics of HSX through three interconnected studies:Study 1 conceptualizes and operationalizes HSX,systematically clarifying its definition,dimensions,and structural features while developing a corresponding measurement instrument.Study 2 explores the formation mechanisms of HSX,uncovering its emergent dynamics and evolutionary pathways from both intelligence quotient(IQ)and emotional quotient(EQ)perspectives,leading to a proposed stage-based evolution model.Study 3 examines the impact mechanisms and outcomes of HSX,empirically testing its dual-helix effects on positive and negative consequences and identifying relevant boundary conditions.The findings offer practical guidance for businesses in designing HSX-based marketing strategies and intelligent applications,while providing theoretical foundations for policymakers promoting"AI+"initiatives and digital ecosystem governance.关键词
客户体验/参与者体验/人机共生交互/人工智能/数字生态系统Key words
customer experience/actor experience/human-machine symbiotic interaction/artificial intelligence/digital ecosystem分类
社会科学引用本文复制引用
李纯青,郝日艳,刘伟..人机共生体验的形成机制与作用效果[J].心理科学进展,2026,34(6):932-952,21.基金项目
国家自然科学基金面上项目(72572127),国家社会科学基金一般项目(23BGL150)资助. （72572127）
