摘要
Abstract
Medical disputes are events that every medical worker may encounter.There are various factors that lead to medical disputes.Among them,poor communication between nurses and patients and mistakes are the most common causes of medical disputes and also the ones that should be avoided the most.Therefore,strengthening the training of language and behavioral norms for nurse-patient communication has become an important measure to improve the quality of nursing.This article introduces the causes of medical disputes due to poor communication,analyzes the concept,advantages and current problems of the training on standardized language and behavioral norms for nurse-patient communication in the Songshu Town Health Center,Liangzhou District,Wuwei City,Gansu Province,and proposes to improve the quality and comprehensive ability of nurses through learning,which enables each nurse to strictly follow the standardized language and behavioral norms for nurse-patient communication in their daily work,so that patients can receive better services and achieve good nursing results.关键词
护患沟通标准化语言/行为规范/医疗纠纷/优质服务Key words
standardized language for nurse-patient communication/behavioral norms/medical disputes/quality service
