中国药业2026，Vol.35Issue(11)：10-17,8.DOI:10.3969/j.issn.1006-4931.2026.11.003
基于质量功能展开创新型品管圈的围产期药学门诊服务体系构建与实践
Construction and Practice of Perinatal Pharmacist-Managed Clinic Service System Based on QFD Innovative Quality Control Circle
摘要
Abstract
Objective To construct a pharmacist-managed clinic service system based on the quality function development(QFD)innovative quality control circle(QCC),and to improve the quality of pharmaceutical care.Methods Through the QFD innovative QCC activity program,with the goal of improving patients' satisfaction with perinatal pharmacist-managed clinic service and the awareness rate among doctors and patients,actions were taken to improve service quality,build innovative service models,and enhance service image to construct a perinatal pharmacist-managed clinic service system.Through the hospital information system(HIS),the number of visits to the perinatal pharmacist-managed clinic and the referral rate in clinical departments before(from April 2022 to March 2023)and after(from April 2023 to March 2024)the implementation of the perinatal pharmacist-managed clinic service system were collected and compared.A survey questionnaire was used to collect the patients' satisfaction with perinatal pharmacist-managed clinic service(convenient registration,service attitude,service time),pregnant women's school(teaching content,teaching preparation materials,teaching duration,teachers' attitude,clear courses,and willingness to recommend to others)and the proportion of patients' medication problems effectively solved before and after the implementation of the perinatal pharmacist-managed clinic service system.Results After the implementation,the success rates of patients' satisfaction with perinatal pharmacist-managed clinic service and the pregnant women's school,the proportion of patients' medication problems effectively solved,and the number of visits were all greater than or equal to 100.00%.Among them,patients' satisfaction with convenience in registration and the proportion of patients' medication problems effectively solved were significantly improved compared to those before the implementation(χ2=21.43,22.58,P=0.000).The referral rate in clinical departments accounted for 86.15%of the number of visits,which was higher than the target value(＞50%).Conclusion The perinatal pharmacist-managed clinic service system based on QFD innovative QCC can accurately understand the needs of patients from the pharmacist-managed clinic,solve medication problems,improve patients'satisfaction with perinatal pharmacist-managed clinic service,and increase the awareness rate of doctors and patients.关键词
质量功能展开/品管圈/药学服务/围产期/药学门诊Key words
quality function development/quality control circle/pharmaceutical care/perinatal/pharmacist-managed clinic分类
医药卫生引用本文复制引用
王雨薇,李静静,谢舒淇,吴娟,石璐,虞燕霞..基于质量功能展开创新型品管圈的围产期药学门诊服务体系构建与实践[J].中国药业,2026,35(11):10-17,8.基金项目
江苏省妇幼保健协会科研课题[FYX202346] （）
江苏省药学会——恒瑞医院药学基金[H202121]. （）
