健康研究2026，Vol.46Issue(3)：336-339,354,5.DOI:10.19890/j.cnki.issn1674-6449.2026.03.018
患者旅程地图在医疗机构服务优化中的研究进展
Research progress of patient journey mapping in service optimization of healthcare organizations
陈慧慧 1陈东鑫 2吴光亮3
作者信息
- 1. 浙江中医药大学 药学院,浙江 杭州 310053||宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000
- 2. 宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000
- 3. 宁波市医疗中心李惠利医院 药学部,浙江 宁波 315000||宁波市第二医院 药学部,浙江 宁波 315010
- 折叠
摘要
Abstract
In recent years,with the reform of the healthcare system,public demand for medical services has been increasing.In the process of ensuring the progress of medical reform,patient journey mapping,as an emerging visualization tool,has played an increasingly important role in research and improvement.This article reviews the concept,construction methods,data collection techniques,application scenarios,as well as the advantages and limitations of patient journey mapping in healthcare settings,and discusses its future application prospects,aiming to provide a new perspective for healthcare providers worldwide.关键词
患者旅程地图/患者体验/医疗服务/医院管理Key words
patient journey mapping/patient experience/medical service/hospital management分类
医药卫生引用本文复制引用
陈慧慧,陈东鑫,吴光亮..患者旅程地图在医疗机构服务优化中的研究进展[J].健康研究,2026,46(3):336-339,354,5.
